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Implementing DEERAY helps achieve
21%Reduction in customer service cost
34%Growth in the percentage of key performance indicators fulfillment
∙100%
Control of all customer communications
- 21%
AHT (Average Handling Time) - average call service time
- 18%
Use of cases in presentation
- 18%
Offering relevant products/services
- 16%
Reduction in repeat calls
- 40%
Handling objections
- 87%
Reduction in labor costs for monitoring operator work
Analytics directions for improving service quality that can be implemented with DEERAY
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Control of compliance with standards and scripts
Employee rating
Identifying complex dialogues requiring management attention
Identifying labor-intensive topics
Monitoring process compliance
Identifying "problem areas" in terms of operators
another 15+ parameters
Analyzed communication channels
Calls
Sales department and technical support calls
Text
Chats, messengers, reviews, NPS
Offline
Communication in service offices, stores, clinics, etc.
DEERAY tools for achieving real results
Our own AI technology for understanding natural language
Our own AI technology for understanding natural language
Identifying reasons for contact
Identifying problems with service, product, software, etc.
No-code tools for full control of operator work
The platform has a wide range of settings and filtering systems that do not require programming knowledge. It helps solve the following tasks:
Easily monitor employees' compliance with multi-variant scripts and processes
Build acoustic and semantic analytics
Implement multifactor and correlation analysis
Personal dashboards and role differentiation
Set up personal reporting and manage information flows for each user role.
Control information that is important specifically for you
Allows each user to check their own hypotheses without affecting others
Supplement and enrich management data without the need to rebuild all processes
Speech analytics has helped us improve the quality of citizen service. Thanks to this solution, employees began to communicate more confidently with visitors, reduced waiting times, and decreased the number of complaints. Speech analytics has become a powerful tool for optimizing work and improving the quality of services provided. We recommend other organizations working with a large number of clients to consider the possibility of implementing this solution to increase the efficiency of their work and improve visitor service.
Director of GBU NO
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What else is there?
Search and filter
Wide functionality for searching and filtering communications
Automatic AI
Summarization and recommendations for each communication
Integrations
Ready integrations with major telephony systems, CRMs, messengers
Personal approach
Personal analytical and technical support, training
Excel exports
Ability to export xls reports on analytics, which are convenient to send to colleagues by email
Notification system
Always be aware of what is happening in your communications
Ready methodology
50+ already prepared evaluation parameters
Sending analytics
Ability to send analytics to CRM
Popular questions
What to do if I don't have developed standards and scripts yet?
You can start using speech analytics right now. Use the ready-made standards and scenarios already loaded into the platform, or set up tracking of your own important events in the conversation that the operator should go through (for example, greeting, USP, etc.). The platform will help you track these moments.
My managers work without scripts. Can you analyze their live speech?
Yes, of course! Our platform is capable of analyzing employee speech, even if they don't follow scripts. We track important aspects of the conversation, such as objections and their handling, emphasis on unique selling propositions. You can set compliance with these aspects as strict or by meaning, ensuring high-quality analytics.
What platform delivery options do you have?
We provide different delivery options for our platform: on-premise (completely closed customer perimeter), private cloud (dedicated cloud), and SaaS (access via the internet). You can choose the option that best suits your data, security requirements, and available capacity.
How can I test the platform?
Write your request in the chat or through another convenient communication channel for you, and our manager will be happy to tell you how this can be done.
Can you set up the platform for my scripts and standards?
Yes, of course! Our analysts will be happy to help not only with platform setup but are also ready to deploy personal dashboards, reporting, and much more for your tasks. Just write to us, and we will tell you about all the possibilities of our analytics.
About the company
General information
Limited Liability Company "Deeray"
TIN: 5252043442
Office
Nizhny Novgorod, Timiryazeva St., 3, Bldg. 2, Unit 9, Office 221
Working hours: MON-FRI 09:00 - 18:00 MSK
Couldn't find the information you need?
Ask your question by writing to us at help@deeray.com or by filling out the form via the button. We will be happy to contact you and answer all your questions!