Solutions
Solutions
Increasing Communication Efficiency
21
Reduction of repeat calls
Identifying complex and labor-intensive topics for processing
Monitoring "fraud" on the line
Additional +2 tools →
Conducting Research
x2
Reduction of labor costs for monitoring operator work
Automatic determination of attitudes towards brand and product
Identifying emotional attitudes toward brand and product
Additional +2 tools →
Increasing Sales Conversion
23%
Increase in conversion to results
Monitoring operators' adherence to scripts and sales stages
Monitoring objection handling
Additional +10 tools →
Improving Service Quality
21%
AHT (Average Handling Time) - average call service time
Monitoring operators' adherence to service standards, scripts, and internal processes
Identifying complex dialogues requiring management attention
Additional +2 tools →
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